Frequently Asked Questions

Getting Started

Communication and Collaboration

  • How do I remove a posting from the forum?

    Once you have created a forum posting, you have 15 minutes to either delete or make changes to it. Once that time has expired, you would have to contact your instructor and request to have the posting removed for you.

  • How do I receive forum notifications by email?

    To receive forum notifications by email, you must subscribe to forums. Subscribing to forums allows you to receive emails every time a discussion occurs in a forum. If you do not know how to subscribe to forums, please refer to the Moodle Quick Start Guide for Students.

  • How can I stop all of the e-mails?

    E-mails are an esential part of the way Moodle works. They are used to keep you up to date with what is gonig on. If you wish to reduce the amount of emails you receive, you can do the following:

    1. Edit your profile and change your e-mail settings to digest
    2. Unsubscribe from non-essential forums (although they are there for a reason)

Content (Course Materials)

Assessment and Evaluation

  • How do I view my grades and feedback?

    To view your grades, follow the steps below:

    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Click on Grades Grades icon in ‘Settings’ block. The User report will be displayed.
    3. You may click on Overview report to view grades of all the courses you are enrolled in.

    To view grades for a specific assignment, follow the steps below:

    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Click on the assignment name of which you want to view the grades and feedback.
    3. You can see grades and feedback received for that assignment in the middle section of the page.
  • Why did Moodle log me out during a quiz and lose my results?

    Moodle has an idle timeout of 4 hours. If you are inactive for 4 hours, you will be automatically logged out and your unsaved results may be lost because of the inactivity.

  • Why am I getting zero grade on my quiz?

    You might have exceeded the quiz time limit and received a zerofor the quiz. Should this occur, please contact the course instructor immediately.

  • How do I submit a Turnitin assignment?

    Please refer to the Turnitin documentation for Moodle.

Lecture Recordings