Frequently Asked Questions

General

  • I can no longer access my courses of the last academic year. What happened to them?

    You will have continued access to previous years courses for upto five academic years. Courses prior to 2012-13 academic year is no longer available. If you would like a copy of your courses, please fill out the Course Backup Request form.

    We will backup your course and send you a zip file via York dropbox. If the course size exceed 1.0 GB we will create a CD/DVD for $1.00 per CD and $2.00 per DVD.

  • How do I get a copy of my Moodle course prior to the last academic year?

    We provide continuous access to previous years course materials. When you log-in you will be able to access courses from previous academic year from your "My Courses" page. If you let us know the courses you would like to be backed up, we will do our best to locate them for you. Courses prior to 2012-13 academic year is no longer available for backup. Please note that the time required to retrieve and back up these courses will take longer than our normal processing time. We will let you know if we are able to find the course(s) or if we have any questions to aide our search.

  • I do not teach the same courses every year. Will they still be available when I teach them again?

    We provide continuous access to previous years course materials for upto five years. Courses prior to 2012-13 academic year is no longer available. Courses taught in the previous academic year cannot be used to teach in subsequent year. You must request a Moodle course for each year you will be teaching a course.

Getting Started

  • How do I access my Moodle Course?
    1. Navigate to http://moodle.yorku.ca
    2. Click on link for the academic year in which your course is offered.
    3. Log in with your Passport York account.

    Once you are logged in to Moodle, your course(s) will appear in the My Courses listing. If you or your students have problems with Passport York accounts, please contact UIT Client Services at 416.736.2100 x55800 or email ithelp@yorku.ca.

  • How do I customize the list of courses on My Courses page?

    You can manage the order in which courses are displayed on My Courses page as well as how many courses should be displayed to you. You can also select to have your courses displayed in 'accordion' or 'original' style.

    1. From the My Courses page click Customize this page. You will notice editing icons appear on the page.
    2. You can drag and drop courses to your preferred order allowing you to place the courses you work on the most on top of the list.
    3. To change the number of courses displayed in your view use the Number of courses to display drop-down menu to choose the number of courses you want to show. If you would like to see all courses listed, then choose 'Always show all' from the drop down.
    4. To change the view of the course display, select 'original' or accordion' from the drop-down list.
    5. Click the Stop customising this page button when you are finished.
  • Accepting York University's copyright guidelines
  • Course Design

  • How do I create groups?

    To create a group:

    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Under the 'Administration' block, click on Users to see more options.
    3. Click Groups.
    4. Click the Create group button.
    5. Enter the group name and an optional brief description.
    6. Click on Save changes button.

    To add students to the group:

    1. Click on the name of the group under the 'Groups' column.
    2. Click Add/remove users.
    3. Select the participants from 'Potential members' column.
    4. Click the Add button to assign the participants to the specific group.
    5. Click the Back to groups button to add students to another group.
  • How do I increase the number of topics/weeks in my course?
    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Click Edit settings in 'Administration' block.
    3. Within the 'Course format' section click on the Number of weeks/topics drop-down list.
    4. Select the number of weeks/topics to be displayed in your course.
    5. Scroll down and click the Save changes button.
  • How do I change theme/skin of my course?
    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Click Edit settings in 'Administration' block.
    3. In the 'Appearance' section, click on the Force theme drop-down list.
    4. Select the preferred theme.
    5. Scroll down and click the Save changes button.
  • Course Management

  • How do I make my course available to students?
    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Click Edit settings in the 'Administration' block.
    3. In the General Section, select 'Show' from the Visible drop down list.
    4. Scroll down and click the Save changes button.
  • How do I add an instructor or TA to my course?
    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Under the 'Administration' block, click on Users to see more options.
    3. Click Enrolled users.
    4. On the enrolled users page, click Enrol users at top right.
    5. In the 'Enrol user' pop up window:
      1. Select Instructor from the Assign role drop-down list to allow your colleague(s) to add course material and grade submitted work.
      2. Select 'non-editing Instructor' from the Assign role drop-down list to allow your colleague(s) to view course material and grade submitted work.
    6. In the Search field, enter the email address or last name of your colleague, and click on Search.
    7. Click the Enrol button to the right of the user’s name to add them to your course.
    8. Click Finish enrolling users button to finalize adding users to your course.
  • How do I see my course as a student?
    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Click on Switch role to... in 'Administration' block to view more options.
    3. Click Student to view of your Moodle page as a student enrolled in the course would see it.
    4. To be able to edit the course again, click Return to my normal role in 'Administration' block.
  • How do I delete a gradebook category?
    1. Log in to Moodle@York, and click on the required course title that appears.
    2. In the 'Administration' block, click Grades to view gradebook.
    3. Click on Setup tab.
    4. Click the delete icon Delete icon in the 'Actions' column under the 'Edit' menu associated with the category you want to delete. Items within a category that you want to delete will be assigned to the parent category automatically.
  • How do I request Lecture Recording for my course?

    You can request Lecture Recording from within the Moodle course request form. If you have already requested a Moodle course you can request Lecture Recording by submitting the Lecture Capture (Camtasia Relay) Account Request form.

  • Turnitin

  • How do I set up a Turnitin Assignment?

    Moodle has Turnitin integration, which allows you to create a Turnitin assignment from within Moodle. To set up the assignment follow the steps below.

    1. Log in to Moodle@York, and click on the required course title that appears.
    2. Click Add an activity or resource.. and select Turnitin Assignment 2.
    3. Set the setting according to your requirements.
    4. Scroll down and click Save changes.
  • Why students are unable to view the originality report for their assignment?

    When the student submits an assignment for the first time the submission report is generated within 1 hour, for any subsequent submissions it takes 24 hours to generate a new originality report. While the originality report is being generated it’s in Pending mode.

  • Why students submissions appear to be submitted by a different student?

    Turnitin identifies students by their email address as such when a student creates a profile with a given email address the profile information is associated with the email address in turnitin. When this very same student - with possibly a different profile but the same email address on York Moodle - submits files to turnitin using York Moodle, the file will be tagged with the original profile information associated with the email address which may or may not be identical to York profile.

  • How do I obtain the Original Document form which Originality Report Indicates plagiarism?

    Click on the originality report for a particular student, the original author assignment appears in the document viewer, click the print icon to 'Download PDF of current view for printing', 'Download PDF of digital receipt for printing', or 'Download submitted file' to download/print the html format of the originality report.

  • How do I delete a student submission?

    Click on the Submission Inbox tab on the assignment page, identify the student whose assignment needs to be deleted, then click on the Trash icon Trashfor the student’s submission. A confirmation popup will appear, click Ok to delete the student’s submission file.

  • What does it mean when the assignment is read-only?

    It means the assignment has expired. Expired assignments may not be changed. To allow grading changes, change the assignment’s due and post dates to future dates.