Announcements

Outages

  • Monday, February 6, 2017

    The issue with Camtasia Lecture Recordings is now resolved. All but a couple of recording have now been published. Thanks for your patience as we've worked with the vendor and UIT teams for a resolution on this issue.

    More information can be found on our Status Updates page.

  • Thursday, January 26, 2017

    Service Advisory: You may have experienced a service interruption between 7:30 to 8:00 am on January 26th. Maintenance was performed on the load balancer during this time.

  • Friday, January 13, 2017

    RESOLVED Jan 13th, 3:35pm: We have now updated all user email addresses to their values before Jan 3rd. If you have already successfully changed your email address, don’t worry our restore won’t affect your changes. We’ll be sending a separate note to all users who were impacted to let them know how to catch up on any missed notifications.

    More information is available here.

  • Tuesday, January 3, 2017

    Scheduled Outage: Tuesday, January 3, 2017. Moodle was unavailable from 6:00am to 8:00am to implement some new features and bug fixes.

  • Thursday, August 25, 2016

    Scheduled Outage: To implement bug fixes, Moodle was unavailable during our regular maintenance window from 6 – 7:25 am on Thursday August 25, 2016

  • Thursday, July 21, 2016

    Scheduled Outage: Moodle was unavailable during our regular scheduled maintenance window on Thursday, July 21, 6am - 8am for server maintenance

  • Wednesday, June 22, 2016

    Scheduled Outage: There was a brief outage of ALL Passport York-authenticated applications on Wednesday, June 22nd between 6am-7am

  • Thursday, May 5, 2016

    Scheduled Outage: Moodle was unavailable from 7am to 8am to apply a maintenance patch

  • Tuesday, May 3, 2016

    Moodle was unavailable from 6am until 12pm for our Spring upgrade.

  • Thursday, April 21, 2016

    Moodle was unavailable during our regular scheduled maintenance window on Thursday April 21, 6am - 8am. During this outage we did a filer upgrade to migrate database logs.

  • Thursday, April 7, 2016

    Service advisory: You may experience a momentary service interruption of Moodle between 5:00 to 7:00 AM on April 7, 2016 due to updating the storage capacity for Central web.

  • Thursday, February 18, 2016

    Please note Moodle will be unavailable on Thursday February 18th, from 6:00am - 8:00am due to a Filer upgrade. We apologize for the inconvenience.

  • Monday, January 4, 2016

    The Passport York authentication issues were the result of the extremely high load on the student portal - my.yorku.ca. The student portal is now being redirected until the load issues can be alleviated. If you have questions or concerns, please contact UIT Client Services at: ithelp@yorku.ca or visit http://ithelp.yorku.ca

    Sunday, December 27, 2015 9:00 AM - 12:00 PM

    Moodle (moodle.yorku.ca) was unavailable on Sunday, December 27, 2015 between 9:00am and 12:00pm

  • Thursday, October 29th, 2015 from 7:00AM - 8:00AM

    This outage is to accommodate performance changes being made to the system

  • Thursday, September 24, 2015 4:30 PM

    Moodle continues to perform normally, serving 3.2 million pages this week. As such, this will be our last announcement related to the issues we had been experiencing. On Tuesday morning during our maintenance window from 6am - 8am we will be adding additional capacity to ensure that system capabilities remain well in excess of projected demand.

  • Wednesday, September 23, 2015 3:30 PM

    Activity logging within Moodle has now been reinstated and the application is now fully functional. We’ll be continuing to actively monitor performance over the next week. On Tuesday morning, we’ll be making use of our regularly scheduled maintenance window to perform additional tuning from 6am - 8am.

  • Wednesday, September 23, 2015 10:30 AM

    Moodle is currently operating within normal parameters, with no performance issues since the infrastructure changes of yesterday morning. We are currently reconfiguring the activity logging system, and testing to ensure the return of this service will not impact service. We will have additional information about this final task in our update this afternoon.

  • Tuesday, September 22, 2015 4:30 PM

    Monitoring since our infrastructure change confirms that Moodle is now once again operating within normal response parameters across all tasks. At this time activity logging is still suspend. We will be reviewing performance information tomorrow morning and will make a decision about restoring logging at that time.

  • Tuesday, September 22, 2015 10:30 AM

    This morning we moved the Moodle database to new infrastructure. We are monitoring performance as usage increases this morning and will have another update this afternoon.

  • Monday, September 21, 2015 2:15 PM

    Moodle will be down today between 2:30pm - 3:00pm for maintenance. We apologize for the inconvenience. We will provide another Moodle update later today.

  • Friday, September 18, 2015 3:15 PM

    We continue to experience technical issues with the Moodle Learning Management System that are causing service disruptions. We have been actively monitoring the Moodle Learning Management System since becoming aware of these intermittent issues on September 10th. We have taken multiple steps to mitigate these disruptions but Moodle performance remains intermittently slow, which may affect access to Moodle, access to course materials and activities.

    We are continuing to investigate the underlying issue and apologize for any inconvenience this has caused at such a critical time in the term for faculty and students. Read more...

  • Friday, September 18, 2015 11:30 AM

    It has been a approximately one week since we began to notice a lag in Moodle performance.  The problem is intermittent and unpredictable.  We have been working diligently to figure out what is causing the problem, and how to resolve it.   Resolving this problem remains our highest priority and we apologize for any inconvenience this has caused you.  Once the problem has been resolved, we will send out notification. Thank you for your patience.

  • Thursday, September 17, 2015

    Thursday, September 17 - Moodle is still lagging. We are working to resolve this issue.

  • Wednesday, September 16, 2015

    Moodle is currently lagging. We are working to resolve this issue.

  • Tuesday, September 15, 2015

    Moodle is currently lagging. We are working to resolve this issue.

  • Monday, September 14, 2015

    Moodle is currently lagging. We are working to resolve this issue.

  • Thursday, September 10, 2015

    Due to excessively high numbers of users trying to access Moodle concurrently today, users may experience difficulty logging in to Moodle. We are currently working to alleviate the traffic and apologize for the inconvenience.

  • Sunday, August 30, 2015 7:00AM to 12:00PM

    Moodle (moodle.yorku.ca) was unavailable on Sunday, August 30, 2015 between 7:00am and 12:00pm

  • Thursday, July 9, 2015, 5AM - 8AM

    Scheduled Outage: During this outage Turnitin will be upgraded to the vendor's latest release

  • Saturday, February 14, 2015 7:30AM to 5:30PM

    Due to a power outage on the Keele campus on February 14, many services were unavailable since approximately 7:30AM, including Moodle. Moodle was once again available as of 5PM. As of 8PM the following additional services were restored - York Website, AirYorkPLUS, Passport York (authentication service), MyMail/Lotus Notes/Gmail, YUcard, YUlink, my.yorku.ca, HRSS, DataWarehouse, eReports, SmartCall, Advance, Maximo, Metasys (CSBO), FAS/Labs/WebFAS and PaperCut/Webprint

  • Monday, January 5, 2015 1:30AM to 10:30AM

    Some users may have experienced problems with Turnitin on Monday, January 5 between 1:30AM and 10:30PM. This may have affected students trying to submit assignments through Turnitin in Moodle.

  • Saturday, December 27, 2014 9:00AM to 6:00PM

    Next Outage: Saturday December 27, 9am - 6pm Service Advisory: The disruption to the Turnitin service has been resolved. Some users may have experienced problems with Turnitin between 11am and 2pm today.